General Returns (In-Store & Online)
- You have 30 days from the purchase date to return items.
- Returns after 30 days may be subject to a 15% restocking fee.
- Items must be unused, in original packaging, and in resellable condition.
- Customer is responsible for return shipping.
- Sale items and gift cards are non-refundable.
- Please call us to receive an RMA#, which are not required for returns.
đź“ž To start a return, contact us at 303.572.8350 or sales@coloradosaddlery.com.
(RMA number not required, but we’re happy to provide one.)
Refunds
- Once we receive and inspect your return, we’ll notify you via email if we have approved the return.
- If approved, your refund will be processed to your original payment method.
💡 Haven’t received your refund yet?
- Check with your bank or credit card provider first please.
- If needed, reach out to us at sales@coloradosaddlery.com
Exchanges
- Received a damaged or defective item? We are happy to replace it with the same item.
- Ordered the wrong size or product? We’ll help you exchange it.
📧 sales@coloradosaddlery.com | 📞 303.572.8350
Online Orders – Return Shipping Info
If you ordered online and need to return your item:
đź“Ť Return Address:
Colorado Saddlery
3300 W 71st Ave, Colorado, US 80030
📧 sales@coloradosaddlery.com | 📞 303.572.8350
- Customers are responsible for return shipping costs unless otherwise arranged.
- Original shipping charges are non-refundable.
- Please do not return the package as “Return to Sender”. A new shipping label must be purchased by the customer.
- Use a trackable shipping service or purchase insurance for items over $75. We are not responsible for lost or undelivered returns.